Frequently Asked Questions

CAN I REQUEST FINISH SAMPLES?
Yes! Contact our Sales Team and we’ll send you free finish samples! This is a great way to avoid returns if you’re deciding between several finish options!But freight collected.
 
WHAT ARE YOUR LEAD TIMES? WHEN WILL MY ORDER SHIP?
Because our lights are manufactured by orders, it typically takes between 7 to 14 weeks to complete an order. However, lead times may vary due to the current order volume and any customizations made to your fixtures. If your order is time sensitive, get in touch with our Sales Team!
 
I NEED MY PRODUCTS. CAN I GET EXPEDITED SHIPPING?
Yes, we absolutely can upgrade your order with expedited shipping! Contact our sales team for shipping rates!
 
DO YOU ACCEPT RETURNS? IF SO, HOW DO I RETURN A PRODUCT?
Yes, we accept returns on most orders! See our return policy or contact our sales team for more information.
 
DO YOU OFFER DISCOUNTS FOR LARGE ORDERS OF MULTIPLE PRODUCTS?
We do offer discounts for large orders! Get in touch with our Sales Staff to find out if your order qualifies!



Our services 

Lighting Concept Rendering Design (As a courtesy by our experienced engineers)


● Lighting Layout (Agi32/Dialux Evo Illuminance Calculation; As a courtesy by our experienced engineers)

Lifetime Product Support

●  Several major warehouses in the US; Fast Delivery

Regular Product and Maintenance Training and System Optimization Advice to Your Team


Our Supports

Product Selection

  We seek out energy efficient lighting technologies that can adapt to the needs and requirements of all applications.


●Quality Assurance

  To ensure strict quality control, we inspect and test all new products in our own lab, such as dimming, operation temperature, longevity, and other essential features.


●Certification for USA Government Projects

  USA Government Projects.


●Product Innovation

  We are constantly seeking unique solutions and work to better understand user and installer needs when designing lighting products.


●Warehouse Coverage

  Three fully stocked and ready-to-ship warehouses are strategically located across the United State.


●Manufacturing base

  We have manufacturing bases in Fujian, Zhejiang and Guangdong Province, China.


●Lighting Design (Photometric Tool)

  We offer a tool to quickly build basic lighting photometric layouts.


●Energy Audit/Quotation

  We offer turn-key solutions by providing on-site audits, pay-back scenarios, point by point lighting layouts, and eligible regional incentive analyses paired with competitive pricing on high quality products.


●Recycling

  We are supporting our customers through the process of safely disposing unwanted lighting products.

Address
12868 Farmington Road Livonia, Michigan 48150 USA
contact & advisory

Email : sales@morstar.com

Skype : susannamorstar

Phone & Whatsapp

+1-877-977-3732

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